Q: What is your return policy? A: At Wardens we appreciate your business. Our goal is 100% customer satisfaction. If for any reason you are not happy with an item from Wardens Supply Company or we have made a mistake on your order, please contact us right away. You may return the item within 14 days of receipt*. You may replace it, receive a refund, or receive credit toward another purchase, your choice, when the item is returned in its original packaging, with all its tags.
To return an item, Call for a Return Identification Number. Returns will not be accepted without a Return Identification Number. Send returns within 14 days of receipt, with a copy of your receipt, in the original packing with all its tags, insured, with delivery confirmation, to Wardens Supply Company, 9024 St Rt 224 Deerfield Ohio 44411. (Note: this is our warehouse, sorry, no walk-in sales or service) For more help with a return please email, or call us at Phone (216) 299-6207 M-F 10 am to 4pm Eastern Time. Phone Lines Closed Saturdays, Sundays and Holidays.
*Note: Food items, gas masks, First Aid kits, electronics, disaster preparedness items, books, videos, are not returnable. Customs duties, and taxes are non-refundable. Shipping charges are not refundable unless it is our error. Returns can be subject to a 10% restocking fee.
It is not required, but emailing us or calling, with a brief explanation of how you would like us to take care of your return, will help us resolve it quickly to your complete satisfaction by refund, replacement, or credit toward another item. Please let us know by email or telephone, the tracking number and shipping date of any returned goods.
Q: Who pays for return shipping? A: Where the return is due to our error, we will refund your return shipping charges and pay shipping charges for the replacement item. Customs fees or taxes will not be refunded. Items with defects in materials or workmanship returned for exchange will be repaired or replaced at our discretion.
Q: My online order won't go through?! A: A few of our customers report checkout success by using a different browser to place their order. Firefox or Google browsers, for instance. Orders can also be phoned in (216) 299-6207.
Q: I can't add an item to my cart? A: If the item has size or color options, you may have to enter the size, color, or number wanted first.
Q: Do you accept International orders and APO orders? A: We accept all APO and some International orders. Once you have item(s) in your cart you can click on the shipping calculator to see if we ship to your destination, and the cost. Note: USPS now requires a valid telephone number for most international orders. ( This does Not apply to APO orders )
International Orders, Customs, Duties, Phone number(Does not apply to APO),The U.S. Postal Service requires us to provide your valid telephone number before shipping. (This does not apply to APO addresses )
Customers are responsible for any Customs Fees or Duties. Customs forms are legal documents, we will not falsify one. First Class International packages are not insured and can not be tracked once they leave the USA. We will not be responsible for International First Class packages.
Q: Can I get a shipping quote? A: You can get a quote even before logging in, from your shopping cart page, any time there is something in your shopping cart.
You can also call us for a shipping quote on
Large or Heavy items, 216-299-6207 M-F 10am to 4pm ET. Phone Lines Closed Saturday, Sunday and Holidays.
Q: What if I want a different size or color? A: If you want to exchange an item for a different size or color, you will be responsible for return and additional shipping costs. Send returns insured with delivery confirmation. We are not responsible for lost return packages.
Q: What is the status of my order? A: Click on the "My Account" link at upper left of our site to check your orders status.You will also find your order tracking number here. Note: If you chose USPS shipping, and your package is too large for your mail box, you may have to schedule delivery with your carrier, or pick up your package from the post office.
Shipping times quoted are from the shipper, and are estimated times, based on
average shipping times. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take 7 to 20 days longer than the 7-10 days quoted by the post office. International recipients are responsible for all duties and taxes.
If your package has not arrived in the quoted time frame, please don't panic
It may take longer for delivery, especially parcel post. Please check with your carrier and local post office to see if your package is with them. It may be too large for your mail box and require pickup at the post office. If your tracking number is not showing where your item is, it may have missed the scanner at the originating shipper office. It should be scanned again just before delivery, but this is not always the case
Packages shipped UPS are insured, USPS International Packages and Domestic packages shipped Express Mail and Priority Mail are insured. We recommend these services.
Q: Is your site secure? A: Yes we are protected by Comodo on our positive SSL Secured Web Site and SSL Secured Web Server. You will see the https: and the lock when you go to check out. You can test your connection any time by typing in https: in our url.
Q: Do you accept credit cards? A: Yes, we accept Visa, Master Card, Discover Card, American Express and PayPal payments. We also accept Checks and Money Orders with mail-in orders.
Q: How long does it take Wardens to ship my order? A: We ship Most orders within 1-4 business days of receipt of payment.(Business days are days the U.S. Post Office is open) Please allow for Holidays and Sundays. We do not ship on Saturday or Sunday. Personal and e-checks may take from 4-10 days to clear for shipping. At checkout you will receive a delivery time estimate. After checkout you will receive an email with your tracking number for the shipper you selected, either UPS or USPS. Add wardenssupplyco.com to your trusted sites and email contacts to make sure you receive your tracking number.
Q: How can I contact you by telephone? A: When we are at the office, live help and order placement and payment is available via land line from 10-4 EST weekdays @ 216-299-6207. Phone lines Closed Saturdays, Sundays and Holidays. However, we are often at the warehouse or on the road to inspect Government surplus. The office isn't always staffed. If you get the machine,please leave a message and the best time(s) to return your call, we will call back as soon as possible. We do not have walk-in hours at all.
Q: Will I get an email confirmation of my order and a tracking number? A: Yes, you will recieve an automatic email confirmation of your order and a follow up-email from one of us, and an email with tracking number when your item ships. Note: Use the email address you use on a regular basis and add wardenssupplyco.com to your safe addresses to be sure to recieve these emails. If your mail box is full, or your security settings prevent it, you will not see our emails. If you haven't heard back in 2-3 business days from order placement, please call us for your order status.
Q: Do you accept Government purchase orders? A: Yes we do accept Government and Corporate purchase orders. Our customers include: The US Dept.of Defense, The US Dept.of The Interior, USN SeaBees, 3rd US Infantry Regiment, Michigan Dept. of Corrections, Police, Fire, and Sheriff's Departments across the USA, and 20th Century Fox. Call or email for more information.
Q: Specials? A: We post Specials from time to time. Special prices can last from 1 to 30+ days. Some specials end earlier if an item sells out.
Q: Is Everything You Sell Made in The USA? A: Even military surplus items, purchased from US military units, may not be 100% U.S. made. Even the military buys items manufactured in China, Viet Nam, Pakistan, India, Honduras, Dominican Republic and more.
The U.S. military and its members purchase from a variety of sources, providers are only required to use 50% Made In The U.S.A. materials in many products. Instance, the military buys camouflage net, and bungee cords, from Viet Nam, Special Forces operators use helmets made in China, Medical kits have contained instruments made in Pakistan for years.
Suppliers like Propper, Alpha, K-Bar, Smith& Wesson, and others, now use offshore shops to put together some of their quality products in order to compete in a tough market. Fabric from USA sewn offshore, etc.
I could go on, but you get the picture. We will keep doing our best to find and offer you the best quality surplus at fair prices. Best regards,TJ
Q: My Credit Card Was Declined? A: Occasionally when we submit a card for payment, it is declined by the card company. There are a couple of things that can cause a card company to decline a card for payment. Incorrectly entered expiration date, Shipping address listed instead of Billing address, expired card, and incorrectly entered three digit security code are a few. We will work with you and your card company to get any issues resolved to your satisfaction.
Q: How long have you been in business? A: We have been in business since 1980, online since 1999.
Q: Wardens name? A: Our first customers were game wardens, and natural resources professionals, thus the name Wardens Supply Company.
Q: Will My Order Be In Stock? Almost every item we carry is in stock on a daily basis. That said, if an item is popular and the item, or your size in that item, sells out quickly, you may have to wait a couple days extra for your order to ship. we will let you know if that is the case. If it is a surplus item, we may not be able to help you, unless we can find more in a time frame that works for you. We will always do our best for you.
Q: Do you sell G.S.A. Compliant clothing and equipment? A: Many of our items are G.S.A. compliant and have corresponding NSN's. Look for the NSN Number or the Blue GSA logo.