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Shipping: We ship using your choice of select UPS or USPS options. We only ship UPS
to U.S.A. addresses. No UPS shipping outside the USA. UPS will not deliver to a Post Office box. We ship USPS 
to USA addresses, APO addresses, and International addresses.
Shipping Cost and Delivery Time Estimates: Shipping costs are based on the actual weight of your items. You may get UPS and USPS shipping quotes and delivery time estimates from your shopping cart page any time there is something in your cart, even before logging in. Just click on the Estimate Shipping Button.
. Larger, heavier, items, or large orders, may require a telephone quote for best results. If you have a question about shipping costs please call us at 234-248-4124 or email us at jmb@wardenssupplyco.com .
Please note: Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. Once the shipper has your package we cannot control delivery time. If you are West of the Mississippi, or Hawaii, and Alaska, and choose USPS Parcel shipping, delivery time could take as much as 21 days longer than the 7-10 days usually quoted by the Post Office.
International Customers Note: Our shippers now require a valid telephone number for most International orders. ( APO addresses do not require a telephone number)
Customs Duties, Fees, and Taxes are the buyers resposibility, and where applicable, will be collected in the buyers country at Customs office or the Post Office.(This does not apply to APO shipments, APO shipments are duty free). Customs forms are legal documents, we will not falsify one for any purpose.
Packages shipped via UPS are insured, USPS International Packages and USPS Domestic packages shipped by Priority Mail and by Express Mail are insured. First Class International packages are not insured and can not be tracked once they leave the USA. We will not be responsible for International First Class packages.
When: We ship Most orders within 1-3 Business days of receipt of payment (Business
days are days the U.S. post office is open, please allow for holidays and Sundays). We will send a tracking number in an email when your order ships. We do not ship on Saturday. Personal checks may be held up to 10 days for clearance.
Please note: Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. Once the shipper has your package we cannot control delivery time. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take as much as 21 days longer than the 7-10 days usually quoted by the post office. All Packages shipped UPS, and USPS International Packages and Domestic packages shipped Express Mail and Priority Mail are insured.First Class International packages are not insured and can not be tracked once they leave the USA. We will not be responsible for International First Class packages.
International recipients are responsible for all duties, customs fees and taxes. These are collected by your carrier on delivery. These are not shipping charges. For your protection and ours, we cannot mark packages as gifts, or lower than actual value under USPS Rules and International Postal Regulations. This is also true for loss or damage insurance purposes. 
Call us at 234-248-4124. When the office is manned, Live help, shipping questions, and order placement via land line is available from 10am-4pm Eastern Time weekdays @ 234-248-4124. Closed Saturday, Sunday and Holidays. We are sometimes away from the telephone, in the warehouse or on the road to inspect Government surplus. If you get the recording, please leave a message and the best time to call, we will call back as soon as possible.
Checking the status of my order. Click on the "My Account" link at upper left of our site to check the status of your order. You will also find your shipper tracking number here. Note: If you chose USPS shipping, and your package is too large for your mail box, you may have to schedule delivery with your carrier, or pick up your package from the post office.
Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take 7 to 20 days longer than the 7-10 days quoted by the post office.
If your package has not arrived in the quoted time frame, please don't panic. It may take longer for delivery, especially parcel post. Please check with your carrier and local post office to see if your package is with them. It may be too large for your mail box and require pickup at the post office. If your tracking number is not showing where your item is, it may have missed the scanner at the originating shipper office. It should be scanned again just before delivery, but this is not always the case.Packages shipped UPS are insured, USPS International Packages and Domestic packages shipped Express Mail and Priority Mail are insured. We recommend these services.
First Class International packages are not insured and can not be tracked once they leave the USA. We will not be responsible for International First Class packages. Please note: Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. Once the shipper has your package we cannot control delivery time. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take as much as 21 days longer than the 7-10 days usually quoted by the post office.wsc
Returns in 14 days: 100% Satisfaction guaranteed. If for any reason you are not happy with an item, or if we have made a mistake on your order, please contact us right away. You may return the item within 14 days of receipt*. You may replace it, receive a refund, or receive credit toward another purchase, your choice, when the item is returned in its original packaging, with all its tags.
To return an item, Call for a RIN, Return Identification Number. Returns will not be accepted without a Return Identification Number. Send returns within 14 days of receipt, with a copy of your receipt, in the original packing with all its tags, insured, with delivery confirmation, to:
Returns, Attn: T.J. R.I.N.___________wsc
Wardens Supply Company
986 Medina Rd, Medina,Ohio 44256, Ph. 1-234-248-4124
For more help with a return please email or call us at tel. 234-248-4124 M-F 10 am to 4pm Eastern Time. Phone Lines Closed Saturdays, Sundays and Holidays. *Note: Food items, gas masks, First Aid kits, disaster preparedness items, books, videos, are not returnable. Customs duties, and taxes are non-refundable. Shipping charges are not refundable unless it is our error. Returns can be subject to a 10% restocking fee.
It is not required, but including a brief explanation of the reason for return and how you would like us to take care of it, will help us to resolve it quickly to your complete satisfaction by refund, replacement or credit toward another item.
Please let us know by email the shipping date and tracking number of returned goods.
Where the return is due to our error, we will refund your return shipping charges.
Items with defects in materials or workmanship returned for exchange will be repaired or replaced at our discretion.
You will receive an automatic email confirmation of your order within 30 minutes, and a follow up-email later from one of us, and an email with tracking number when your item ships. Note: Using the email address you use on a regular basis and adding wardenssupplyco.com to your safe addresses will help to make sure to receive these emails. If your mail box is full, or your security settings prevent it, you will not see our emails. If you haven't heard back in 2-3 business days from order placement, please call us for your order status.
