Frequently Asked Questions

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Q: What is your return policy? A: At Wardens we appreciate your business and our goal is 100% customer satisfaction. If for any reason you are not happy with an item from Wardens Supply Company you may return it within 14 days of receipt. You may replace it*, receive a refund, or receive credit toward another purchase, your choice, when the item is returned with a copy of your receipt in the original packing with all its tags.For more help with a return, call us at tel. 234-248-4124 M-F 10 am to 4pm Eastern Time

*Note: Food items, gas masks, disaster preparedness items, First Aid Kits, books, videos, are not returnable. Shipping charges and customs fees are non-refundable. Returns are subject to a 10% restocking fee.To return an item,please send it with the original packing slip, insured mail with delivery confirmation to: Returns: Attn: TJ Wardens Supply Company Box 357 Chippewa Lake, Ohio 44215

It is not required, but emailing us or calling, with a brief explanation of how you would like us to take care of your return, will help us to resolve it quickly to your complete satisfaction by refund, replacement, or credit toward another item. Please let us know by email or telephone, the tracking number and shipping date of any returned goods.       

Q: Who pays for return shipping? A: Where the return is due to our error, we will refund your return shipping charges and pay shipping charges for the replacement item. Any Customs fees will not be refunded. Items with defects in materials or workmanship returned for exchange will be repaired or replaced at our discretion.

Q: Can I get a shipping quote? A: You can get a USPS or UPS quote even before logging in, from your shopping cart page, any time there is something in your shopping cart. Please note:  Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. Once the shipper has your package we cannot control delivery time. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take longer than the 7-10 days quoted by the post office. You can also call us for a shipping quote on Large or Heavy items, 234-248-4124 M-F 10am to 4pm ET.

Q: What if I want a different size or color? A: If you want to exchange an item for a different size or color, you will be responsible for return and additional shipping costs. Send returns insured with delivery confirmation. We are not responsible for lost return packages.

Q: What is the status of my order? A: Click on the "My Account" link at upper left of our site to check your orders status. You will find your order tracking number here also.                                                                                         Note: If you chose USPS shipping, and your package is too large for your mail box, you may have to schedule delivery with your carrier, or pick up your package from the post office. Shipping times quoted are from the shipper, and are estimated times, based on average shipping times. Once the shipper has your package we cannot control delivery time. If you are West of the Mississippi, or Hawaii, and Alaska, and choose Parcel Post shipping, delivery time could take longer than the 7-10 days quoted by the post office. International recipients are responsible for all duties and taxes.

Q: Is your site secure? Yes we are protected by Comodo on our positive SSL Secured Web Site and SSL Secured Web Server. You can test your connection by typing in https: in place of the http: in our url.          

Q:Do you accept credit cards? A: Yes, we accept Visa, Master Card, Discover Card, American Express and PayPal payments. We also accept Checks and Money Orders with mail-in orders.

Q: How long does it take Wardens to ship my order? A: We ship Most orders within 1-3 business days of receipt of payment.(Business days are days the U.S. Post Office is open) Please allow for Holidays and Sundays. Personal and e-checks may take from 4-10 days to clear for shipping. At checkout you will receive a delivery time estimate. After checkout you will receive a tracking number from us and our shipper, either UPS or USPS.  Add wardenssupplyco.com to your trusted sites and email contacts to make sure you receive your tracking number.

Q: How can I contact you by telephone? A: When we are at the office, live help and order placement and payment is available via land line from 10-4 EST weekdays @ 234-248-4125. However, we are often at the warehouse or on the road to inspect Government surplus. The office isn't always staffed. If you get the machine,please leave a message and the best time(s) to return your call, we will call back as soon as possible.

Q: Can I place my order by telephone or Fax it in? A: Yes, you can place your order by telephone call 234-248-4124 Tel.or fax it in, using our 234-248-4125 Fax number. Please note question above. To Fax your order in, print your order page from your order history page, and fax it to our number.

Q: Can I mail in my order and payment? A: Yes, just print out the checkout page and mail it with your money order or check, to Wardens Supply Company Box 357 Chippewa Lake Ohio 44215. We will contact you as soon as it arrives, and when your order ships, we will email you a tracking number.

Q: Do you accept Government purchase orders? A: Yes we do accept Government and Corporate purchase orders. Our customers include: The US Dept.of Defense, The US Dept.of The Interior, USN SeaBees, 3rd US Infantry Regiment, Michigan Dept. of Corrections, Police, Fire,  and Sheriff's Departments across the USA, and 20th Century Fox. Call, fax or email for more information.

Q: Specials? A: We post Specials from time to time. Special prices can last from 3 to 30+ days. Some specials end earlier if an item sells out.

Q: Free Shipping? A: Some items are marked for free shipping when ordered with another item that has paid shipping. Look for:  Free shipping on this item when purchased with any other item with paid shipping!  When you see this in an item description, that item will have free shipping when ordered with another item that has paid shipping. Order 1 or 20 and that item will still have free shipping when ordered with any other item with paid shipping.

Q: How long have you been in business? A: We have been in the Army Navy Surplus business since 1980, online since 1999.